Return Policy for Book Care Centre
Thank you for shopping at Book Care Centre. We want to ensure you have the best experience possible. If you are not entirely satisfied with your purchase, we are here to help.
Eligibility for Returns & Exchanges
- Timeframe: You have 3 days from the date of delivery to request a return or exchange.
- Condition: To be eligible, your items (books, stationery, or educational materials) must be unused, unmarked, unread, and in the same condition that you received them. It must also be in the original packaging.
- Proof of Purchase: A valid receipt or proof of purchase from
[www.bookcarecentre.com](https://www.bookcarecentre.com) is required to process your request.
Non-Returnable Items
- Books showing clear signs of physical wear, highlights, or folded pages after delivery.
Damaged, Defective, or Wrong Items
If you receive a book that is misprinted, damaged during transit, or if we shipped the wrong item, please contact us immediately at [info@bookcarecentre.com] with photos of the issue. We will arrange a free replacement or a full refund within 5-7 business days of verification.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
Shipping Policy
- You will be responsible for paying your own shipping costs for returning non-defective items. Shipping costs are non-refundable.
- Any exchanged items replacing your non-defective returns will be delivered within 5-7 days.
- We will deliver the product within 15 days.
